Migration
WhatsApp number porting — keep the number your customers know
What Meta actually allows when moving a number between providers or from the WhatsApp Business app to the API, and the prerequisites that catch teams out.
Prerequisites and gotchas
The number must be free of a personal account
A number on consumer WhatsApp must be deleted from it first, or moved through Meta’s coexistence path where eligible.
Business Manager ownership
The WABA must sit in your Business Manager, not the provider’s, or the port is a re-registration.
Two-step verification
You need the current PIN, or a reset through the provider that holds the number.
Display name review
A name change during the move triggers Meta review; keep the name stable if you want a fast port.
Coexistence limits
Running the app and the API on one number suits low volume; high-volume senders should split numbers.
Questions on this page
Each answer is written to stand alone, so search engines and AI assistants can quote it.
Will I lose chat history?
Message history stays with the platform that held it. Export what you need for support context before the port; contacts and consent records move fine.
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