Support operations
Shared WhatsApp team inbox — unlimited seats included
Live conversations, assignment rules, tickets, appointments and SLA timers, with a four-tier permission model that decides exactly what each agent can see and do.
- ₹0
- per agent seat, on every plan
- L1→L3
- escalation ladder per priority
- 10 × 4
- notification matrix, events × roles
What agents and their managers get
One thread per customer
WhatsApp and email history in a single timeline with orders, tickets and consent state in the side panel.
Assignment rules
Route by keyword, language, segment or round-robin with load awareness, and reassign on break or logout.
Tickets and SLA timers
Priority-based L1→L3 escalation ladders, breach alerts and volume-threshold warnings.
Appointments
Slot duration, max per slot, weekly schedule and break management — booked from a Flow or by the agent.
Panel access IAM
Customers decide which features their own agents see; permissions cascade downward only.
Coaching view
Live load per agent, resolved today, CSAT, and a needs-attention panel for the supervisor.
Questions on this page
Each answer is written to stand alone, so search engines and AI assistants can quote it.
Do you charge per agent?
No. Seats are unlimited on every plan including the free Sandbox — seat pricing is exactly the thing that makes support expensive on Twilio, Sinch and Klaviyo.
Can agents see customer data from our systems?
Yes. The side panel is populated from your APIs, and field-level permissions control who can see PII such as full phone numbers or payment details.
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