Conversational commerce
WhatsApp Flows — forms, booking and checkout inside the chat
Multi-screen native forms rendered by WhatsApp itself. No browser redirect, no drop-off on a slow landing page, and the data lands in your systems through one webhook.
- 2.4×
- completion vs a web form
- 0
- redirects to a browser
- 6 screens
- max per Flow, no code
Pick a delivery window:
5:20Today 4–7 PM
5:21✓✓The four Flows most teams ship first
Checkout and COD confirmation
Address, slot and payment choice in-chat. Cuts the COD confirmation call and the RTO that follows a missed one.
Appointment booking
Live slot availability from your calendar, with reminders and reschedule handled on the same thread.
KYC and document capture
Guided screens with validation and file upload, so support is not chasing blurry photos over email.
Lead qualification
Branching questions that write straight into your CRM, then route to the right counsellor or broker.
Validation before submit
Field-level rules run inside the Flow, so bad pincodes and malformed GSTINs never reach your queue.
One webhook
A completed Flow arrives as a single signed payload with all screen responses and the conversation context.
From draft to live
- 1
Design screens
Drag fields into up to six screens; preview on a real handset.
- 2
Map fields
Bind each field to your CRM or order object.
- 3
Submit to Meta
Flows go through review like templates; we pre-check yours.
- 4
Attach and launch
Attach the Flow to a template button, a bot node or a CTWA ad.
Questions on this page
Each answer is written to stand alone, so search engines and AI assistants can quote it.
Do Flows cost extra?
No. A Flow is attached to a template or a service reply, so you pay the underlying message rate — nothing per screen or per submission.
Can a Flow take payment?
In India you can pair a Flow with a payment link from Razorpay or your gateway; native in-chat payment availability depends on Meta’s rollout in your market.
Send smarter. Sell faster.
Start free with 1,000 conversations. Bring your own Meta number or apply for a new one — we handle verification, templates and the green tick with you.