AI agents
AI chatbot and AI agents for WhatsApp
An LLM agent grounded on your catalog, order data and help centre — answering in the customer’s language, taking actions through your APIs, and handing off to a human the moment confidence drops.
- 81%
- tickets resolved without an agent
- 11 langs
- including Hindi and Hinglish
- < 3s
- median first response
Where is my refund?
2:14✓✓Your ₹1,299 refund is processed and reflects in 3 working days. Anything else?
2:14Grounded, not improvised
Knowledge from your own sources
Point it at your catalog, order database, PDFs and help centre. Answers cite the source record, so you can trace every claim.
Tool calls
Check an order, raise an RMA, apply a coupon, reschedule a delivery — the agent calls your endpoints with a signed request.
Confidence-based handoff
Below a threshold you set, the conversation moves to the shared inbox with a summary and the customer never repeats themselves.
Guardrails
Topic allow-lists, refusal rules, price and discount ceilings, and a hard block on making commitments you have not approved.
Visual flow builder alongside
Deterministic flows for regulated journeys, the LLM agent for everything messy. They share one conversation.
Continuous evaluation
Every handoff is a labelled example. Weekly reports show where the agent failed and what to add to the knowledge base.
Questions on this page
Each answer is written to stand alone, so search engines and AI assistants can quote it.
Will the AI agent invent prices or promises?
It answers from retrieved records rather than memory, and price, discount and policy statements are constrained by guardrails. Anything outside the allow-list is routed to a human instead of guessed.
Does an AI reply cost a WhatsApp message?
Until 1 October 2026, replies inside the 24-hour customer service window are free-form and free. From that date Meta charges each one at the utility rate — ₹0.1150 in India — so an agent that handles 40,000 conversations a month goes from a ₹0 message line to roughly ₹4,600. Analytics projects that number for you before it lands.
Send smarter. Sell faster.
Start free with 1,000 conversations. Bring your own Meta number or apply for a new one — we handle verification, templates and the green tick with you.