Logistics
WhatsApp for logistics and last-mile delivery
AWB tracking, delivery windows and reschedule replies at utility rates — the cheapest way to cut “where is my parcel” volume and failed first attempts.
- 24%
- fewer support tickets
- 17%
- fewer failed first attempts
- ₹0.115
- per utility update
AWB SL48120IN is out for delivery. ETA 3–6 PM.
11:05The journeys that pay for the channel
AWB tracking updates
Out-for-delivery and delivered events pushed from your OMS through one webhook.
Reschedule in-thread
A Flow with available slots turns a failed attempt into a booked one.
Address correction
Guided capture with pincode validation before the rider is dispatched.
Rider and hub alerts
Internal notifications on the same platform, with role-based visibility.
What ships with the playbook
Not a slide deck — the assets your team needs on day one.
- Pre-written template set, category-checked before submission
- A working flow or Flow for the highest-volume journey
- Segment definitions and a frequency cap recommendation
- The cost model for this vertical at your volume
Questions on this page
Each answer is written to stand alone, so search engines and AI assistants can quote it.
How many updates per shipment is too many?
Three is the sweet spot in our data: dispatched, out for delivery, delivered. A fourth adds cost and block risk without lifting satisfaction.
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