Integration
Freshdesk + WhatsApp and email — connect in minutes
Keeps WhatsApp inside the helpdesk your support team already lives in. No middleware, no polling scripts: events flow both ways with signed webhooks and a mapped template set.
What you get with the Freshdesk connector
Two-way sync
Outbound sends on Freshdesk events, and inbound replies written back so your team sees the conversation where they work.
Mapped template set
Pre-written templates for each event, category-checked before submission to Meta.
Field mapping UI
Point Freshdesk fields at template variables once; validation catches missing data before a send fails.
Retry and backfill
Failed events retry with backoff and can be replayed for up to seven days.
Questions on this page
Each answer is written to stand alone, so search engines and AI assistants can quote it.
Do I need a developer?
No for the standard events — connect the account, map fields and go live. A developer is only needed for custom objects or non-standard flows.
Send smarter. Sell faster.
Start free with 1,000 conversations. Bring your own Meta number or apply for a new one — we handle verification, templates and the green tick with you.